OUR MISSION (TO SAVE YOU)
At Fuggler, outstanding customer service is fundamental to our mission—mostly because someone has to clean up the mess these monsters make. We recognize that each collector’s experience is unique, and our goal is to provide seamless, stress-free interactions. Whether you’re seeking advice about your creatures or need help managing an order that a Fuggler probably tried to “edit,” we’ve got your back.
HOW TO REACH THE BRAVE ONES
If you have general inquiries or account-related questions, you can reach our support team via email at help@fuggller.com. Our staff is dedicated to reviewing each message carefully—assuming the monsters haven’t eaten the server again—and will respond quickly with practical advice.
For immediate assistance (or if a Fuggler is currently raiding your fridge), call our direct line at (323) 917-0272. Our representatives are available to troubleshoot problems and provide personalized solutions.
FLEXIBLE SUPPORT HOURS
Fuggler offers flexible hours because we know the chaos doesn’t keep a schedule. General support is available daily from 4 am to 11 pm PT.
For specialized assistance with NRC, NTC, and .SWOOSH products, our experts are available from 8 am to 5 pm PT. We aim to ensure that every interaction leaves you feeling valued—even if your Fuggler doesn’t value your personal space at all.
THE FINAL WORD
We handle every concern with professional care, creating a supportive environment for all collectors. Whether you’re seeking help with an order or advice on managing your collection, we’re here to help you survive the experience.