SHIPPING EXPECTATIONS
So, you’ve decided to invite a monster into your home? Bold move. At Fuggler, we are committed to providing reliable shipping, but remember: these monsters don’t always travel well. Standard delivery usually takes 10 to 20 business days.
For clarification, business days include all days except Sundays, public holidays, or days when severe weather alerts (like tropical cyclones) are active. During peak chaos periods—like sales or holidays—shipping times may be slightly extended as we bribe the monsters to stay in their crates.
THE FINE PRINT (THE BORING STUFF)
We work hard to meet timelines, but severe weather or high order volumes can cause delays. Also, if your address is incorrect, incomplete, or hard to access, the delivery might fail. If items are out of stock, our support team will contact you promptly.
IMPORTANT: We do not offer scheduled delivery, and once an order is confirmed, we cannot modify the shipping address. We also cannot ship to PO Boxes or certain remote areas. If we can’t ship your order, we’ll reach out with refund options.
FREE SHIPPING & TRACKING
All orders qualify for Free Standard Shipping. However, if our delivery personnel can’t reach you after two attempts, the order will be automatically canceled and refunded. You can track your monster’s progress anytime via our Order Tracking page.
MISTAKES & MISSING MONSTERS
Received the wrong variant or a completely different monster? Don’t let it bite you—contact us immediately at help@fuggller.com. We’ll guide you through the return and refund process.
If your package hasn’t arrived within the estimated window, first double-check your address. Still missing? Call us at (323) 917-0272. We will work with the carrier to locate your order or issue a replacement.
FIND YOUR FUGG
We know it. You know it. You want a Fuggler. Don’t deny it. Just give in and find your new mischievous mate at all good stockists.
Terms and conditions: These Fugglers are misunderstood, and most importantly, up to no good. Beware, befriending a Fuggler is an invitation to mischievous mayhem and comical chaos. We accept no responsibility for any of the following mischief that your Fuggler may do: raiding your fridge, adding their face to family photos, changing the times on all the clocks, shaving your pets, opening an online shop that sells wigs made from shaved pet fur, warping the time space continuum and opening a black hole, time-travel, generating fartnados, firing phlegm, "borrowing" your vehicle to take all of its Fuggler friends to the nearest theme park, using your credit card to fund their campaign for political office, claiming to be royalty and staking their claim to a throne, opening their own Fuggler emporium and much more.
